There is no more powerful skill in building enduring and profitable relationships with clients, members of your firm and others in your life than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this difficult yet rewarding skill. The focus is on the special communication problems leaders face: establishing and changing a vision; adapting a message to different constituencies and clients; coaching employees; and business development.
DESIGNED FOR
Leaders who must communicate difficult concepts, energize employees, engage client while being sensitive to fast-changing communities and markets.
BENEFITS
- Understand why it is so difficult to listen
- Apply skills to enhance professional and personal relationships by increasing listening performance
- Become a more effective leader, team member and opportunity developer
- Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively and build stronger relationships
- Develop skills in resolving objections and overcoming resistance
HIGHLIGHTS
- Why is it so hard to listen
- What should you be listening for
- Asking the right question the right way
- Dos and Don’ts for effective listening
- Using listening skills to build business and professional relationships
- Coaching employees with different levels of potential
- Resolving objections and overcoming resistance
COURSE LEVEL
Advanced
PREREQUISITES
Leadership experience.
ADVANCE PREPARATION
None
ADDITIONAL NOTES
Course materials are distributed electronically. To access the materials visit njcpa.org/MyEvents. Download to your laptop or tablet prior to the seminar, handouts are added as received.
Help Feed Those in Need- The NJCPA Emerging Leaders Council is hosting a Food Drive to benefit the Community FoodBank of New Jersey. Please bring your nonperishable items and canned goods to this event. Peanut butter and tuna fish are always needed.