October 11, 2019 | 12:00-1:40 PM EDT | | Owning Your Leadership Power (Replay)The power of leadership resides in the vision you have for the career and life that you want to create. You can accelerate your timeline for achieving success when you have a deeper and more clear understanding of who you are as a leader in your industry. In this impactful workshop, you will learn the three most important elements to owning your leadership power: mastering your mindset, increasing confidence and defining work/life balance. Designed ForEmerging leaders and established professionals who want to advance their personal and professional relationships View Full Event Details |
October 11, 2019 | 1:45-3:25 PM EDT | | Managing Client Relationships (Replay)It is estimated that at least 20 percent of clients for any professional service firm are considered “difficult.” Unfortunately, this 20 percent can sap up to 80 percent of the firm’s time, energy and resources. Even though it is such a small portion of the overall client base, it can negatively impact the entire culture of a firm. To most professionals, the classification of “difficult client” comes from an emotional reaction to dealing with certain people. While this is certainly part of it, there are other factors that make clients difficult. This session will provide you with the skills and tools necessary to identify, manage, convert or, in some instances, cut loose difficult clients. HighlightsTopics will include:
- Specific characteristics that make clients difficult
- A process for purposefully identifying difficult clients beyond outward and obvious behavior
- A system for rating and grading your client list — taking it beyond the “gut feeling”
- Understanding how managing difficult clients properly can increase revenue
- Utilizing soft skills to convert clients from difficult to A-rated
- Recognizing when it is time to fire a client
- Assuring your client list doesn’t negatively impact your culture
Designed ForEmerging leaders and established professionals who want to advance their personal and professional relationships View Full Event Details |
October 11, 2019 | 3:30-4:45 PM EDT | | Dealing with Diverse Personalities (Replay)Working with different personalities can cause frustration. Recognizing those differences can reduce friction and increase interpersonal effectiveness and results. HighlightsUnderstanding how you prefer to communicate impacts how you lead, solve problems, make decisions, form relationships, collaborate, provide feedback, influence and motivate. In this program, you will learn the different communication styles and how to flex your style to increase collaboration, influence and strengthen relationships.
You will:
- Understand your thinking preferences and how your style is perceived
- Adapt communication style to increase collaboration and minimize interpersonal friction
- Strengthen relationships and expand options for conflict resolution
- Apply the concepts to how you communicate, motivate and influence
Designed ForCPAs who want to improve their communication skills and grow their professional and personal relationships View Full Event Details |
October 18, 2019 | 12:00-1:40 PM EDT | | Owning Your Leadership Power (Replay)The power of leadership resides in the vision you have for the career and life that you want to create. You can accelerate your timeline for achieving success when you have a deeper and more clear understanding of who you are as a leader in your industry. In this impactful workshop, you will learn the three most important elements to owning your leadership power: mastering your mindset, increasing confidence and defining work/life balance. Designed ForEmerging leaders and established professionals who want to advance their personal and professional relationships View Full Event Details |
October 18, 2019 | 1:45-3:25 PM EDT | | Managing Client Relationships (Replay)It is estimated that at least 20 percent of clients for any professional service firm are considered “difficult.” Unfortunately, this 20 percent can sap up to 80 percent of the firm’s time, energy and resources. Even though it is such a small portion of the overall client base, it can negatively impact the entire culture of a firm. To most professionals, the classification of “difficult client” comes from an emotional reaction to dealing with certain people. While this is certainly part of it, there are other factors that make clients difficult. This session will provide you with the skills and tools necessary to identify, manage, convert or, in some instances, cut loose difficult clients. HighlightsTopics will include:
- Specific characteristics that make clients difficult
- A process for purposefully identifying difficult clients beyond outward and obvious behavior
- A system for rating and grading your client list — taking it beyond the “gut feeling”
- Understanding how managing difficult clients properly can increase revenue
- Utilizing soft skills to convert clients from difficult to A-rated
- Recognizing when it is time to fire a client
- Assuring your client list doesn’t negatively impact your culture
Designed ForEmerging leaders and established professionals who want to advance their personal and professional relationships View Full Event Details |
October 18, 2019 | 3:30-4:45 PM EDT | | Dealing with Diverse Personalities (Replay)Working with different personalities can cause frustration. Recognizing those differences can reduce friction and increase interpersonal effectiveness and results. HighlightsUnderstanding how you prefer to communicate impacts how you lead, solve problems, make decisions, form relationships, collaborate, provide feedback, influence and motivate. In this program, you will learn the different communication styles and how to flex your style to increase collaboration, influence and strengthen relationships.
You will:
- Understand your thinking preferences and how your style is perceived
- Adapt communication style to increase collaboration and minimize interpersonal friction
- Strengthen relationships and expand options for conflict resolution
- Apply the concepts to how you communicate, motivate and influence
Designed ForCPAs who want to improve their communication skills and grow their professional and personal relationships View Full Event Details |
October 25, 2019 | 12:00-1:40 PM EDT | | Owning Your Leadership Power (Replay)The power of leadership resides in the vision you have for the career and life that you want to create. You can accelerate your timeline for achieving success when you have a deeper and more clear understanding of who you are as a leader in your industry. In this impactful workshop, you will learn the three most important elements to owning your leadership power: mastering your mindset, increasing confidence and defining work/life balance. Designed ForEmerging leaders and established professionals who want to advance their personal and professional relationships View Full Event Details |
October 25, 2019 | 1:45-3:25 PM EDT | | Managing Client Relationships (Replay)It is estimated that at least 20 percent of clients for any professional service firm are considered “difficult.” Unfortunately, this 20 percent can sap up to 80 percent of the firm’s time, energy and resources. Even though it is such a small portion of the overall client base, it can negatively impact the entire culture of a firm. To most professionals, the classification of “difficult client” comes from an emotional reaction to dealing with certain people. While this is certainly part of it, there are other factors that make clients difficult. This session will provide you with the skills and tools necessary to identify, manage, convert or, in some instances, cut loose difficult clients. HighlightsTopics will include:
- Specific characteristics that make clients difficult
- A process for purposefully identifying difficult clients beyond outward and obvious behavior
- A system for rating and grading your client list — taking it beyond the “gut feeling”
- Understanding how managing difficult clients properly can increase revenue
- Utilizing soft skills to convert clients from difficult to A-rated
- Recognizing when it is time to fire a client
- Assuring your client list doesn’t negatively impact your culture
Designed ForEmerging leaders and established professionals who want to advance their personal and professional relationships View Full Event Details |
October 25, 2019 | 3:30-4:45 PM EDT | | Dealing with Diverse Personalities (Replay)Working with different personalities can cause frustration. Recognizing those differences can reduce friction and increase interpersonal effectiveness and results. HighlightsUnderstanding how you prefer to communicate impacts how you lead, solve problems, make decisions, form relationships, collaborate, provide feedback, influence and motivate. In this program, you will learn the different communication styles and how to flex your style to increase collaboration, influence and strengthen relationships.
You will:
- Understand your thinking preferences and how your style is perceived
- Adapt communication style to increase collaboration and minimize interpersonal friction
- Strengthen relationships and expand options for conflict resolution
- Apply the concepts to how you communicate, motivate and influence
Designed ForCPAs who want to improve their communication skills and grow their professional and personal relationships View Full Event Details |