Emotional intelligence is an individual’s capacity to understand both their own and other people’s emotions, as well as how to react to these feelings in an appropriate manner. Research proves that Emotional Intelligence (EI) is a compelling predictor of personal, professional and social success.
DESIGNED FOR
All professionals at every level
BENEFITS
After attending this presentation you will be able to...
- Understand what Emotional Intelligence means
- Understand why Emotional Intelligence is the key factor in management success
- Understand how to improve your Emotional Intelligence
HIGHLIGHTS
The major topics that will be covered in this class include:
- What is 'Emotional Intelligence'
- Understand emotions, your emotions and others
- Utilize appropriate social skills
- Understand the value of a timely pause
- Why should you forgive and forget?
- Properly managing emotions
- Know how to handle pressure and setbacks
COURSE LEVEL
Intermediate
PREREQUISITES
Participants should have at least six months of industry experience and thorough knowledge of financial accounting principles and practices.
ADVANCE PREPARATION
None