Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing.
DESIGNED FOR
Professionals leading a team or project, or will be in the future
BENEFITS
After attending this presentation, you will be able to...
- Determine your natural reactions to conflict
- Identify when you are entering conflict
- Use strategies to de-escalate conflict before it is too late
- Choose to engage with colleagues and clients to turn conflict into innovation
HIGHLIGHTS
Major topics covered in this course include:
- Levels of conflict
- Strategies to de-escalate conflict
- Distinction between miscommunication and conflict
- Responses to conflict
- Tactics to address, rather than avoid, conflict
COURSE LEVEL
Intermediate
PREREQUISITES
None
ADVANCE PREPARATION
None