Becoming Conflict Competent (X2-49566)

After attending this presentation, you will be able to...

• Determine your natural reactions to conflict
• Identify when you are entering conflict
• Use strategies to de-escalate conflict before it is too late
• Choose to engage with colleagues and clients to turn conflict into innovation

Major topics covered in this course include:

• Levels of conflict
• Strategies to de-escalate conflict
• Distinction between miscommunication and conflict
• Responses to conflict
• Tactics to address, rather than avoid, conflict