Fully understand the first part of the Covey formula: Asking questions and listening, so you can understand better. You will learn tips and tricks for mastering these difficult yet rewarding skills.
DESIGNED FOR
Anyone who wants to improve communication skills, especially those in leadership or business development roles
BENEFITS
The common mistakes communicators make
Why becoming a trusted advisor depends on questioning and listening
Tactics of effective listening
Asking the right question the right way
Coaching employees with varying levels of potentialHIGHLIGHTS
- Determine why it is so difficult to listen
- Determine why questions can be more important than answers
- Apply skills to enhance professional and personal relationships by increasing listening performance
- Choose to become a more effective leader, team member and opportunity developer
- Identify how to probe for a client's or colleague's real needs so you can add value more effectively
PREREQUISITES
Staff management experience