Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.
DESIGNED FOR
Business Professionals
BENEFITS
- Understand the direction of your communication and how that impacts how you communicate during difficult situations
- Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
- Gain insights on the role that conflict plays in an organization and how to use it to your advantage
HIGHLIGHTS
- Communication
- Negotiation
- Conflict
- Persuasion
- Management
- Leadership
COURSE LEVEL
All Levels
ADDITIONAL NOTES
Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.