Emerging from the pandemic is a workplace culture governed by values. Far from a soft approach, it can drive significant business results. Organizations that embrace an empathetic culture increase performance and decrease turnover, while their customers report a more positive experience. Additionally, being more “person-focused” strongly correlates with more effective ethics and compliance programs. These insights can provide a roadmap for the "new normal" as the world emerges from the crisis. How employees and management move forward from this experience will shape the workplace for decades to come.
- Define a values-based approach to corporate governance
- Examine the benefits from promoting empathy
- Discuss best practices for creating cultural change
- Review strategies for increasing worker satisfaction and productivity
- Employee engagement
- Values-based governance
- Organizational culture
- Employee relations
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