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Tuesday, October 22, 2024 Live Webcast

The Value of Conflict (X4-6302906)

11:00 AM - 12:02 PM EDT
webcast

Vendor Platform

1 CPE Credits in PD

OVERVIEW

Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

DESIGNED FOR

All business professionals

BENEFITS

  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict-handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities

HIGHLIGHTS

  • Conflict resolution 

COURSE LEVEL

All Levels

PREREQUISITES

None

ADVANCE PREPARATION

 None

ADDITIONAL NOTES

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

INSTRUCTOR

Michelle Tillis Lederman

Michelle C. Tillis Lederman, CSP, PCC, MBA

CEO

Executive Essentials LLC

Michelle Tillis Lederman, CSP is known for her energetic, engaging and authentic presentations. An expert on workplace communications and relationships, Michelle's mission is to help people work better together and advance their individual impact. She is an accomplished speaker, trainer, coach and author of four books including the #1 new release, The Connectors Advantage, and the internationally recognized, The 11 Laws of Likability.

Michelle, named one of Forbes Top 25 Networking Experts, is a connection creator and CEO of Executive Essentials, which provides customized communications and leadership programs for fortune 500, non-profit, university and government clients. Her clients include JPMorgan, J&J, Deutsche Bank, Michigan State University, MetLife, Sony, Ernst & Young, the Department of Environmental Protection and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education and Rutgers Executive Education.

A former finance executive and NYU Professor, Michelle is a regular in the media appearing on CBS, NBC, Fox, NPR, CNBC, The New York Times, The Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.

Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.