There are many kinds of “problem employees” in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, “take-no-prisoners” communication style, or is “passive aggressive”, or is some other type that harms the culture. In this interactive session, participants will learn a systematic approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identify and disarm the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture. This course is presented through lecture, group discussion and interactive exercise.
Leaders in an organization who want to improve their communication and conflict resolution skills.
- Recognize the impact of personal and workplace conflict
- Identify individual communication styles
- Identify ways to deal with the tough communication challenges
- Develop your own personal power map
- Identify individual and organizational conflict styles
- Identify do’s and don’ts for preventing workplace conflict
- Defining the problem – the multiple types of difficult people and how to spot them
- Clarifying the cost – the damage done by difficult people
- Three absolute do’s and don’ts in managing conflict with difficult people
- How to recognize “shark” like behavior
- Distinguishing rational from intuitive approaches
- How to expand your behavioral flexibility to handle specific kinds of tough situations
- Using “pacing behavior” to build trust and defuse anger patterns
- Improving interpersonal communication skills
- How to stop hiring and encouraging “victims”
Leadership or management skills.
Course materials are distributed electronically. To access the materials visit njcpa.org/MyEvents. Download to your laptop or tablet prior to the seminar, handouts are added as received.