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Wednesday, December 18, 2019 Webcast & Roseland

Conflict and Communication – You vs. Me vs. Them (E1912552)

8:30 AM - 12:00 PM EST

Registration: 8:00 AM EST

NJCPA Learning Center

105 Eisenhower Parkway, Suite 300
Roseland, NJ 07068

webcast

Webcast

4.0 CPE Credits in MT

OVERVIEW

There are many kinds of “problem employees” in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, “take-no-prisoners” communication style, or is “passive aggressive”, or is some other type that harms the culture. In this interactive session, participants will learn a systematic approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identify and disarm the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture. This course is presented through lecture, group discussion and interactive exercise.

DESIGNED FOR

Leaders in an organization who want to improve their communication and conflict resolution skills.

BENEFITS

  • Recognize the impact of personal and workplace conflict
  • Identify individual communication styles
  • Identify ways to deal with the tough communication challenges
  • Develop your own personal power map
  • Identify individual and organizational conflict styles
  • Identify do’s and don’ts for preventing workplace conflict

HIGHLIGHTS

  • Defining the problem – the multiple types of difficult people and how to spot them
  • Clarifying the cost – the damage done by difficult people
  • Three absolute do’s and don’ts in managing conflict with difficult people
  • How to recognize “shark” like behavior
  • Distinguishing rational from intuitive approaches
  • How to expand your behavioral flexibility to handle specific kinds of tough situations
  • Using “pacing behavior” to build trust and defuse anger patterns
  • Improving interpersonal communication skills
  • How to stop hiring and encouraging “victims”

COURSE LEVEL

Advanced

PREREQUISITES

Leadership or management skills.

ADVANCE PREPARATION

None

ADDITIONAL NOTES

Course materials are distributed electronically. To access the materials visit njcpa.org/MyEvents. Download to your laptop or tablet prior to the seminar, handouts are added as received.

INSTRUCTOR

Karl Ahlrichs

Karl J. Ahlrichs, SHRM-SCP, CSP

Business Learning Institute

Karl J. Ahlrichs, SHRM-SCP, CSP Karl Ahlrichs has broad experience in Human Resources, Operations, Diversity and Inclusion, working with organizations from all industries. Karl is a national speaker and author, presenting on the people issues in Management and LEAN theory, and is often quoted in the local and national media. He is author of “Spaces between Places”, an artistic book about business travel.

Karl’s experience is perfectly suited to times of great organizational change. He has decades of strategic HR consulting to all industries, using risk management and good organizational development theories to bypass “best practices” and move directly to “next practices”.

Karl joined Gregory & Appel, an Indianapolis-based service firm, after serving as a founding partner of ExactHire. At those firms, his clients included manufacturers Roche Diagnostics, Boeing, Apple Computer, and Frito Lay.

Karl facilitates an invitation-only roundtable for CFOs, and for more than a decade he was the Program Chair for the Indiana Society for Human Resources Management annual conference. He is a member of SHRM, the Indiana Diversity Roundtable, American Society of Training and Development, and the Association for Psychological Type.

Karl has been named the SHRM Human Resource Professional of the Year for the State of Indiana. He has presented at the National SHRM Conference for 20 years, and holds the SHRM-SCP and Senior Professional Human Resources (SPHR) certifications, and is a Certified Speaking Professional (CSP) from the National Speakers Association.

PRICING

In-Person Registration

    $189.00 - Member

    $239.00 - Non Member

Webcast: Attend this seminar virtually

    $189.00 - Member

    $239.00 - Non Member

Event Cancelled

This event has been cancelled.

ADDITIONAL OPTIONS

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COURSE DEVELOPER

Business Learning Institute