Next Steps Series – Client Needs: Beyond Best Practices in Client and Customer Service (X3-4643067)

Karl Ahlrichs is a national speaker, facilitator, and author, presenting on AI Implementation and people issues, and is often quoted in the local and national media. Karl brings broad experience in Technology, Human Resources and Operations, giving organizations strategies and tactical answers to complex issues.

Karl served on the senior staff of Gregory & Appel, an Indianapolis-based risk management firm, after serving as a founding partner of ExactHire. His clients have included Roche Diagnostics, Boeing, Apple Computer, and Frito Lay. He led the creating of the video training department at the headquarters of AB Dick Co., and has enjoyed a career in marketing, training, and human resources.

Karl was named the SHRM Human Resource Professional of the Year for the State of Indiana. He has presented at the Annual SHRM Conference for more than 20 years. He holds the SHRM-SCP and Senior Professional Human Resources (SPHR) certifications, is a Virtual Master Presenter (VMP) from eSpeakers and is a Certified Speaking Professional (CSP) from the National Speakers Association.