In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
DESIGNED FOR
Anyone in the workplace
BENEFITS
- Understanding De-Escalation
- Techniques to De-Escalate when violence is less likely
- Techniques to De-Escalate when Initiator is Volatile or Un Predictable
HIGHLIGHTS
- Definition of De-Escalation
- Recognizing Anger
- Situational Awareness
- LOWLINE Technique
- MR EBS Technique
- Posturing
- Controlling the Environment
PREREQUISITES
None
ADVANCE PREPARATION
None