Some people would rather skip holding people accountable so much that they would rather avoid having the conversation entirely and come up with a workaround. Here are some steps to have productive accountability conversations.

Enhanced listening skills offer a cornucopia of benefits. It can lower social anxiety, make employees more relaxed, increase awareness of strengths and weaknesses, enhance collaboration, increase your ability to influence and reduce turnover.

When employees feel genuinely content and engaged in their roles, their enthusiasm naturally extends to client interactions. The positive energy, dedication and passion they bring to their work invariably impact client relationships.